COM 285 Complete Class

COM 285 Complete Class, All DQS, Individual and Team Assignments & Final Exam

Week 1:

Individual Assignment: Business Communication Trends Paper

Write a 700- to 1,050-word paper that describes current trends in business communication.

Address the following questions in your paper:

What role does business communication play in your day-to-day activities at work? How does it help you manage your daily work activities?o What trends have you seen in your current or previous workplaces?

What message types result from these trends?

Format your paper according to APA standards.

Week 2:

Individual Assignment: Audience Analysis Paper

Write a 1,050- to 1,200-word paper addressing a situation in which you are called on to present quarterly sales information at an in-person meeting to a group of stakeholders, including managers, salespeople, and customers. Knowing that communication must always be designed with the audience in mind, answer the following questions:

What characteristics of the audience must you consider?

What communication channels are appropriate? Explain.

What are some considerations to keep in mind given the diversity of the audience?

How would you ensure that your message is effective?

Format your paper according to APA standards.

Week 3:

Learning Team Assignment: Learning Team Charter Analysis

Resource: Learning Team Charter

Write a 2,100- to 2,800-word analysis of the Learning Team Charter. Discuss the following:

In your own words, define group communication in three to five sentences. How does group communication differ from individual communication? Discuss strategies to promote individual and group communication.

Does the section in the charter on dispute resolution have enough information? What would you include to provide stronger strategies?

Has the team provided effective strategies for fostering good team communication? Provide examples of how to use these strategies.

Discuss two to three technologies you might use to facilitate group communication. What are the advantages and disadvantages of using each?

Format your paper according to APA standards.

Individual Assignment: Cross-Cultural Communication Matrix

Resource: Cross-Cultural Communication Matrix

Complete the Cross-Cultural Communication Matrix using the information on the countries you gathered in the activity. Write three to four sentences for each item on the matrix.

Include APA-formatted references on a separate page.

Week 4:

Individual Assignment: Business Writing Portfolio

Suppose you are part of the following scenario:

You are a public relations manager who must present information regarding changes in retail store operations to three sets of stakeholders of a retail clothing chain. The stakeholders are store managers, employees, retail customers, and the public. You must explain adjustments that allow employees to come to work on fewer days a week in an effort to combat rising gas prices and save money on store operations.

Stores will close on Sundays. On Monday through Saturday, stores will open an hour later and close an hour earlier. Full-time employees, including managers, will work four 10-hour days a week. Part-time employees will consolidate their hours in 1-, 2-, or 3-day workweeks, depending on how many hours they are scheduled to work. No stores are closing, but no new stores are opening.

While constructing your messages, determine the characteristics of your audience and consider the appropriate communication type and style for each audience.

Complete Part I: Business Writing Steps. Outline the steps you must take in drafting the three business communications. This document can take the form of a list, a flowchart, or a Web diagram.

Complete Part II: Portfolio. Write three messages by selecting one message format for each audience. Explain the changes in the retail store operations. The three messages contain potentially negative information; address the information presented in the scenario so your audience might perceive it in a positive way.

Audiences	Message Formats
Store managers	A business letter
Store employees	A business memo
Retail customers and the public	An e-mail message

• Complete Part III: Reflection. Write a 200- to 300-word reflection on your writing, and compare and contrast the business writings in this assignment with academic papers you have completed.


• Submit the Business Writing Steps, Portfolio, and Reflection to your facilitator.

Week 5:

Individual Assignment: Employee Privacy Report

Write a 1,050- to 1,200-word report addressing e-mail, Internet use, and privacy policies.

Answer:

What are the e-mail use, Internet use, and privacy policies at your job?

What are the current laws regulating employee e-mail and Internet privacy?

Why do companies implement e-mail and Internet use policies?

What assumptions might employees make about their privacy at work? How do these policies affect employee privacy at work?

Individual Assignment: Final Examination

Resource: Business and Administrative Communication

Click the link to the Final Examination on your student website available from the end of Week Four through the end of Week Five.

Complete the Final Examination. You are allowed one attempt to complete the exam, which is timed and must be completed in 3 hours. Results are auto-graded and sent to your facilitator.

Learning Team Assignment: Oral Presentation

Create a 10- to 15-slide Microsoft^® PowerPoint^® presentation on the subject of oral presentation best practices.

Utilize information gathered from your text and online resources.

Include, but do not limit content, to slide-formatting, organization, and presentation skills.

Include APA-formatted citations on a slide titled References.

Prepare to present to the class.

Discussion Questions:

Week1:

Think about someone in your workplace whom you consider to be an effective communicator. What about this person"s communication style causes you to think this? What characteristics does this person have that causes him or her to be effective?

Communication can be either written or oral. What type of written and oral communication do you receive in your workplace? What information do these communications convey, and are there more effective ways to deliver these messages?

What are two strengths and two areas for improvement in your own business communication abilities? You may address verbal, written, or electronic communication; provide examples to explain your choices. How could your improvement in these two areas enhance your work performance?

Week 2:

What are the three most important points that a group must keep in mind when working collaboratively on a writing project? Why? Support your response with references to the readings and personal experiences.

How can a person"s individual values and beliefs affect his or her responses to people of other cultures?

What are some barriers to effective cross-cultural communication? How can these barriers be overcome?

Week 3:
In your opinion, what are situations that positive information can and must be delivered using the following methods of communication: face-to-face, telephone, printed mail, and e-mail? Provide examples using references from the readings and your own experiences to support your opinion.

What is the difference between writing using active and passive verbs? Provide examples. Why are active verbs generally considered more effective in business communication?

All industries and companies have their own jargon. What is some of the jargon related to the company or industry in which you work? When is it appropriate to use jargon? How might you present company- or industry-specific information without using jargon?

Week 4:

In your opinion, when can or must negative messages be delivered using these methods of communication: face-to-face, telephone, printed mail, and e-mail? Provide examples and refer to the readings and your own experiences to support your opinion.

What strategies would you use to maintain a caring, sensitive tone, even when writing a negative message? Provide an example by writing a short e-mail message to a coworker who has requested assistance with a project not on your priority list. Assume you are already overwhelmed with your own work.

Consider a current event that has created a negative situation for a company and describe that event briefly. How could the company write a message to communicate the situation to the general public?

Week 5:

What are your strengths and weaknesses as a presenter? Based on the readings, what are some techniques you can use to improve your oral presentation skills?

Some people believe that the format of a report is not important when the content is concrete and well written. What is your opinion? Explain your answer.

Clipart, charts graphs and other graphics and animation are often used in Microsoft PowerPoint presentations how have you incorporated these into your presentation? Can you have too many graphics in a presentation? Why or why not?

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COM 285 Complete Class