IT 284 COMPLETE CLASS

IT 284 Week 1 CheckPoint 1 The Customer Service Model

 

IT 284 Week 1 CheckPoint 2 Computer Support Dependencies

 

IT 284 Week 1 Assignment Defining Computer Support

 

IT 284 Week 2 CheckPoint Communication Techniques

 

IT 284 Week 2 DQs

 

IT 284 Week 3 Assignment How to Communicate

 

IT 284 Week 3 CheckPoint Using an ARS

 

IT 284 Week 4 CheckPoint Defining the Customer

 

IT 284 Week 4 DQs

 

IT 284 Week 5 CheckPoint Operational Differences

 

IT 284 Week 5 Assignment The Needs of Customer and Customer Support Technicians

 

IT 284 Week 6 CheckPoint Using Technology With Voice

 

IT 284 Week 6 DQs

 

IT 284 Week 7 Collaborative Assignment On and Offsite Support Strategies

 

IT 284 Week 7 CheckPoint Phone Etiquette

 

IT 284 Week 8 CheckPoint Dissecting the Problem

 

IT 284 Week 8 DQs

 

IT 284 Week 9 Capstone CheckPoint Establishing Seamless Support

 

IT 284 Week 9 Final Project Handling Difficult Customers (powerpoint only)

 

IT 284 Week 9 Final Project Handling Difficult Customers (paper only)

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IT 284 COMPLETE CLASS

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IT 284 COMPLETE CLASS