HSA 300 Week 11 Final Exam New Strayer

SET-1

1. To facilitate clinical support services’ ability to benchmark and identify opportunities for improvement, what must the HCO do?


2. The best possibility for formal CSS affiliation would be:


3. Using the community epidemiologic planning equation #1, for CSSs drawing directly from the community, what does the population figure forecast?


4. What is one tactic that can be used to improve CSS performance?


5. What is used to infer and forecast local values when measuring need and demand?


6. Data for the quality assessment of patient care at nursing homes, home health agencies, hospitals and kidney dialysis facilities are drawn from:


7. The purpose of a community health mission is:


8. How are individual community health programs measured to provide evidence for supporting their existence?


9. Whose duty is it to convince others of the power of information and encourage them to use it effectively?


10. What is the statistical technique that uses specification to remove variation caused by differences in the relative size of subset populations?


11. Since infant birth weight is affected by socioeconomic characteristics, to make month-to-month comparisons of low birth rate baby counts more reliable:


12. What is used to improve data entry accuracy?


13. At what compensation level are national and regional market surveys consulted?


14. Which employee service has been shown to reduce absenteeism?


15. Which employee service has been shown to reduce absenteeism?


16. Good practice specifies that when workforce reduction is needed, which workers are reduced first?


17. What is an example of the enhanced environmental management function of environment-of-care services?


18. Chemical and radiation hazard management is an example of which function of environment-of-care services?


19. For a particular time period, the number of treatment facilities needed can be forecasted by multiplying the average number of treatments by the hours per treatment, divided by:


20. For services such as an emergency room that must be continuously available and that vary in the number of visitors arriving, the facility requirements can be determined by the maximum units of demand multiplied by:


21. Financial statements are usually issued to outside stakeholders:


22. What function of the finance system supports the enterprise by guarding assets and resources against theft, waste or loss?


23. What would be the purpose of developing pricing strategy and supporting specific price negotiations?


24. What must be reported to the federal government as a condition of participation in Medicare?


25. What function of internal consulting involves the refinement of data to remove extraneous variation?


26. Once operating units develop OFI proposals, what is the first step in the programmatic capital review process?


27. What is the most critical role of internal consulting?


28. Which is a function of internal consulting support of improvement projects?


29. What is a deliberate effort to separate markets according to customer need?


30. The deliberate effort to establish fruitful relationships with exchange partners and stakeholders is the definition of:


31. Counts of untoward events documented in the patient record describe what major listening monitor?


32. What are the costs of maintaining a relationship called?

SET-2

1. Which budget process activity would a CSS manager and team be expected to do?


2. What is a measure of CSS quality?


3. Caregiver reliance on CSS expertise when questions arise about individual patients is an example of what kind of assistance provided by the CSS?


4. Justification for capital investment should be based on:


5. Clear definitions of services and terminology, a summary of the needs assessment and efforts to reach customer and provider stakeholders are all necessary parts of:


6. What is used to infer and forecast local values when measuring need and demand?


7. What function required to implement a community health mission has components that create a needs assessment?


8. The community health concept is cost effective only if:


9. Whose duty is it to convince others of the power of information and encourage them to use it effectively?


10. Which is an example of assistance from outside contractors?


11. What is an outdated computer software or system that lacks the features found in more current versions?


12. Why would an archive of performance data be used?


13. Absenteeism is associated with which function of Human Resources Management?


14. Which of the following is an example of the workforce development function of HRM?


15. How does the National Labor Relations Board require unions to organize?


16. The purpose of human resources management is to increase the contribution of the human resource to the HCO’s mission by:


17. How does a facility attain the goal of having patients, visitors and staff perceive the environment positively or neutrally?


18. What is an example of the enhanced environmental management function of environment-of-care services?


19. For services such as an emergency room that must be continuously available and that vary in the number of visitors arriving, the facility requirements can be determined by the maximum units of demand multiplied by:


20. Who maintains a disaster-preparedness website that contains an analysis of needs in the first 48 hours after a terrorist attack?


21. What is the goal for internal and external audit reports?


22. What is usually the greatest risk to physical assets such as cash, securities and receivables?


23. What is a process of restructuring transaction data to support monitoring, planning, setting expectations and improving the performance of accountability centers?


24. Bond rating agencies use financial ratios to issue public ratings of the risk associated with:


25. Which function of internal consulting requires an annual review of changes and trends that affect future performance?


26. Responding to inquiries about ethics is a fruitful way to implement the functions of the Ethics committee because it:


27. How can external causes of variation be identified?


28. Demography, epidemiology, economy and attitudes are considerations of:


29. The purpose of marketing and strategy is to:


30. What is the set of decisions about mission, ownership, scope of activity, location and partners that defines the organization?


31. What processes are used in the marketing function of identifying and segmenting customer and associate markets?


32. The deliberate effort to establish fruitful relationships with exchange partners and stakeholders is the definition of:

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HSA 300 Week 11 Final Exam New Strayer